In-Person: Business Skills Diploma

Communication skills

Duration: “2 Lectures – 5 Hours”

Objectives

By the end of the session, you will have looked at:

• Cycle of performance improvement
• The importance of each element of the communication cycle
• Barriers to communication
• Verbal and non-verbal communication
• Make our ideas clear (LOINS Approach)
• Top tips of communication

High performance team

Duration “One Lecture – 5 Hours”.

Objectives

Understand the value of working as a team

• Develop team norms, ground rules, and team contracts
• Identify your team player style and how it can be used effectively with your own team
• Build team trust
• Identify the stages of team development and how to help a team move through them
• Recognize the critical role communication skills will play in building and maintaining a Team atmosphere
• Identify ways that team members can be involved and grow in a team setting

Time Management

Duration “1 Lecture – 5 Hours”.

Objectives

• Identify the main obstacles to effective Time Management in your daily role
• Understand the nature of Time Management
• Understand a range of tools, techniques and concepts for Time Management
• time matrix
• Use these techniques to build an effective Time Management process that will enhance your productivity and lower your stress
• Explain the benefits of having an effective Time Management process

Word

Duration “3 Lectures – 15 Hours”.

Outline

• Getting Started with Word
  • Introduction to MS Word.
  • Create a Word Document
• Editing a Document
  • Navigate and Select Text
  • Find, Replace and Go to.
• Formatting Text and Paragraphs
  • Format Font.
  • Format Paragraph.
  • Format Tabs.
  • Bulleted, Numbered.
  • Border and Shading.
• Inserting Graphic Objects.
• Adding Table
• Mail Merge
• Customizing the Word Environment
  • Page Setup & Print Preview.

Excel

Duration “2 Lectures – 10 Hours”.

Objectives

• To enable Trainees to gain advanced level skills in Excel in order to build career profiles.
• Build a solid understanding on the Microsoft Excel
• Learn the most common Excel functions used in the Office
• Learn Excel for Business.

Outline

• Introduction to MS Excel.
• How to Navigate & Select?
• Data entry, Data types and Editing.
• Format Sheet, Column and row.
• Format Cell.
• Formula and Priority of Operators.
• Cell Reference, Relative Reference and Absolute Reference.
• Checking for Errors Values.
• Main Formulas
• Advanced Formulas
• Text to Column
• Data Validation
• Goal Seek
• Pivot Table & Pivot Charts
• Creating Reports
• Protecting workbooks
• Page Setup & Print Preview.

 

Business Mail Skills

Duration “4 Lectures – 20 Hours”.

By the end of the course, participants will have been introduced to:

• Introduction to E-mails
• Formal and Informal E-mails
• Enquiries
• Requesting Actions
• Exchanging Information
• Making and Confirming Arrangements

 

Outlook

Duration “1 Lecture – 5 Hours”.

Objectives

• Modify and manage message options, track and delivery options.
• Review contact options, and calendar options.
• Updated rules and automation and cleanup commands.
• Learn updated sharing, advanced graphic, and junk mail options.
• How to back up Outlook data.

Outline

• Introduction to MS. Outlook.
• Customize Outlook.
• What are Outlook objects?
  • Contact Option
  • Calendar Option
• Add a new appointment
• Mail
  • Organizing, Searching, and Managing Message
  • Using Rules
  • Create Signature
• Managing Activities Using Tasks
• Managing Outlook Data Files

 

Power Point

Duration “2 Lectures – 10 Hours”.

Objectives

• Work comfortably with PowerPoint and many of its advanced features
• Become one of the top PowerPoint users in your team
• Carrying out regular tasks faster than ever
• Create well-organized PowerPoint presentations
• Feel more confident when delivering presentations to superiors
• Make an impression at work and achieve your professional goals

Outline

• Getting Started with Power Point
  • Introduction to MS PowerPoint
  • File Concept
  • Presentation Types:
• Performing Advanced Text Editing Operations
  • Format Characters
  • Format Paragraphs
  • Format Text Boxes
• Adding Graphical Elements to Your Presentation
  • Insert Images
  • Insert Shapes
• Modifying Objects in Your Presentation
• Adding Tables to Your Presentation
• Adding Charts to Your Presentation
• Adding Animation and Transition
• Preparing to Deliver Your Presentation
  • Review Your Presentation
  • Print Your Presentation
  • Deliver Your Presentation

 

Presentation Skills

Duration “4 Lectures – 20 Hours”.

Aim To provide learners with practical and theoretical techniques/skills to effectively conduct presentations

Objectives: –

By the end of the session, you will be able to:

• Presentation as communication skills
• Acknowledge factors that cause fear and stress, and how to reduce them
• Preparation the presentation
• Familiarize with the components of making a great presentation
• Impact of verbal and nonverbal communication
• Practice presentation delivery

 

Final Project

Duration “One Lecture – 5 Hours”.